FAQs

Drawn to High Places

Who is Drawn to High Places?

Drawn to High Places is me, Nikki! I am an artist, climber, hiker and adventurer! To read more, go to my Bio.

I have an rad idea! Do you do custom work or collaborations?

Yes and Yes! 

Go to: Commissions or Contact Me or send me an email to drawntohighplaces@gmail.com

What is a giclee print?

Giclee printing is a type of printing process that uses archival pigments to reproduce the tones and hues of the original painting. It is a standard for museum quality printing and will last a life time if cared for properly. My prints are printed using this process.

Does the image on the site accurately represent what I will be sent?

Giclee printing provides great color accuracy. However, color of prints and originals may vary slightly from what you see on your monitor because monitor displays are not all the same. Prints that are hand gilded may also appear slightly different because each print is custom painted with gold or silver for you.

Why haven't I heard back from you?

Emails are my weakness. I am so sorry. I do my best to get to all emails and messages within a week. If you are wondering why you haven't gotten a reply from me, I may be in the mountains!  If you haven't heard back after a week, send me a reminder. I will appreciate it!

Shipping & Delivery

How are prints and originals shipped?

Original art and giclee prints are mailed flat in an envelope. Work is packaged in a protective clear bag to protect against dust and moisture and taped to corrugated cardboard to keep it flat. All art is hand printed and packaged by me!

When will my art arrive?

Your art typically takes 8-12 days to arrive in the United States. That includes packaging and shipping time. I do all the shipping myself so shipping times may vary a bit. Email me if you have any questions about your art. 

To receive art faster, or by a specific date, please choose "Speedy Shipping" at check out. This will get the art to you in one to three days. Speedy Shipping orders will be shipped next day (Monday through Friday) if they are placed by noon. 

Art that needs to be framed, matted, gilded, or created just for you takes extra time to arrive. 

How do I track my order?

All packages shipped to the United States with Speedy Shipping come with a tracking number as well as all packages shipped to Canada. As soon as your art ships, you will receive an shipping confirmation with your tracking number!   

How much does shipping cost?

Standard shipping is free in the United States and usually takes 8-12 days.

Speedy Shipping in the United States costs $25. Speedy Shipping packages are mailed priority mail and arrive in one to three (1-3) days. 

International shipping prices vary by location.

International Orders

Do you ship internationally?

I do! Shipping prices vary by location. Go to check out to calculate shipping based on your address. 

What about duties and taxes?

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are due once the art arrives at the country of destination. You are responsible for all additional charges that may apply.

Unfortunately I have no control over this, and have no way of determining the total cost of duties and taxes. I encourage you to contact your local postal service or customs bureau for more specific information.

Gift Certificates

How do I buy a Gift Certificate?

Gift Certificates are not available yet, but I am working on it! Email me if you have any questions.

Returns

Can I return art?

Nope, but you won't want to:) Prints are printed, cut and packaged especially for you. If you have a problem please email me so I can help resolve it.